2 Harris Ave
Grand Falls - Windsor, NL
A2A 2Y2

Privacy Policy for S & S Auto Sales (sandsauto.ca)

Effective Date: [January 2025]

Location: Newfoundland and Labrador, Canada

1. Introduction

At S & S Auto Sales ("we," "our," or "us"), your privacy matters. We are committed to protecting the personal information of our customers, website visitors, and service users in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws in Newfoundland and Labrador.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you interact with us online at sandsauto.ca, or through other means.

By using our website or services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

2. Our Privacy Principles

We adhere to the 10 Fair Information Principles under PIPEDA:

Accountability
Identifying Purposes
Consent
Limiting Collection
Limiting Use, Disclosure, and Retention
Accuracy
Safeguards
Openness
Individual Access
Challenging Compliance

3. What Personal Information We Collect

Personal information means any information about an identifiable individual, including but not limited to:

Full name
Email address
Mailing address
Phone number
Driver's license or other identification
Credit and financial information (for financing applications)
Trade-in vehicle details
IP address and technical browsing data (when visiting our website)

We only collect personal information that is necessary for the identified purposes outlined below.

4. How We Collect Information

We collect information in several ways:

Directly from you: via forms, email, phone, or in person (e.g., test drive requests, inquiries, financing applications)
Automatically: through cookies, analytics tools, and web tracking technologies on our Site
From third parties: such as credit bureaus, financial institutions, or service providers (with your consent)

5. Purposes for Collection

We collect and use personal information for the following purposes:

To respond to inquiries and provide requested services
To process vehicle purchases, trade-ins, or test drives
To assess financing applications and creditworthiness
To verify identity and prevent fraud
To comply with legal and regulatory requirements
To send updates, promotions, or offers (if you consent)
To improve our website and customer experience
For internal recordkeeping and business operations

6. Consent

Your consent is required for us to collect, use, or disclose your personal information—except where permitted or required by law.

Express consent: given verbally, in writing, or electronically (e.g., signing a financing form or checking a box online)
Implied consent: when your actions indicate agreement (e.g., providing contact info for a test drive)

You may withdraw your consent at any time, subject to legal or contractual restrictions. Contact us (see Section 11) to do so.

7. Limiting Use, Disclosure & Retention

We only use or disclose your personal information for the purposes identified or as required by law.

We may share your information with:

Financial institutions or credit bureaus (with your consent)
Third-party service providers (e.g., payment processors, IT providers, advertising)
Regulatory or law enforcement agencies (when legally required)
Affiliates or business partners, if needed for service delivery
In the event of a sale or reorganization of our business

We retain personal information only as long as necessary to fulfill the intended purposes or meet legal requirements.

8. Safeguards

We implement appropriate physical, technical, and administrative safeguards to protect personal information from:

Unauthorized access
Theft or loss
Use, disclosure, copying, or modification

However, no method of transmission over the Internet is completely secure. You use our site and services at your own risk.

9. Accuracy

We strive to keep your personal information accurate, complete, and up to date. Please notify us of any changes or corrections required.

10. Access and Correction

Under PIPEDA, you have the right to:

Request access to your personal information held by us
Request corrections to inaccurate or incomplete information
Request how your data was collected, used, or disclosed
Challenge the accuracy or handling of your data

To make a request, please contact us (see Section 11). We may need to verify your identity before processing your request.

11. Contact Us (Privacy Officer)

If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact:

Privacy Officer
S & S Auto Sales
2 Harris Avenue
Grand Falls-Windsor, NL A2A 2Y2
Phone: 709-489-1143
Email: [Insert privacy@ or info@ email address]

12. Cookies and Online Tracking

Our Site uses cookies and similar technologies to:

Improve site functionality
Remember user preferences
Analyze traffic via third-party tools like Google Analytics

You can control cookies through your browser settings. Some features of the Site may not function properly if cookies are disabled.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. When we do, we will revise the "Effective Date" at the top.

We encourage you to review this Policy regularly.

15. Complaints

If you feel we have violated your privacy rights, you have the right to file a complaint with:

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca
Phone (toll-free): 1-800-282-1376